Teresa's Kitchen

Teresa’s Kitchen

TERMS AND CONDITIONS FOR CUSTOM CAKES AND DESSERT CATERING

SECURITY DEPOSIT/ RETAINING FREE/ PAYMENT

The retaining fee is non refundable and not transferable this will hold the date specified (if a new date is requested, a new retaining fee will be issued)

A 50% (non refundable) deposit?retaining fee is required for all orders over $100 at the time of booking to secure your event date. This must be paid within 3 days of booking. The remaining balance is to be paid in full 7 days prior to the event date. If the remaining balance is not paid within 7 days of the event, the order will be cancelled and the date re-opened to other potential clients. The paid deposit will not be refundable.

Payment is via bank deposit. Cash is accepted and must be paid 7 days prior to the event date. Deposits are still to be paid within 3 days of placing your order.

The security deposit is taken at the time of booking to ensure you are serious about your order. This saves the date specifically to you and allows us to shop for ingredients and materials before we bake and prepare your order and to accommodate every detail. 

The final payment 7 days prior before pick up/delivery ensures the payment of our hourly time and find ingredients we may purchase, insurance, bills, petrol and all the hours that go into baking/decorating and  completing your order.

QUOTES

Our cake/dessert quotes are valid only for 30 days. As our price lists are reviewed every 6-12 months, many of our quotes are given in advance for example wedding cakes/desserts, so they may expire by the time you decide to book with us months down the track. A new quote/price will then be issued and will again become valid for the next 30 days.

CHANGE OF DATE/CANCELLATION BY THE CLIENT

Should the order be cancelled or the date changed by the client, The deposit/ retaining fee is forfeited and a new deposit/ retaining free must be paid to secure a different day

Any additional payment made by the client (beyond the deposit/retaining fee) will be refunded minus the cost of any ingredient and material cost purchased or made for that order.

CHANGE OF DATE/CANCELLATION BY TERESA’S KITCHEN

If for any reason, Teresa’s Kitchen need to cancel an order, a full refund will be given along with a list of of suggestions for other cake suppliers in the area. Teresa’s Kitchen will not cancel or reschedule your order unless illness or personal circumstance. We will endeavour to provide notice as far in advance as possible and return the refund amount as soon as possible.

REFUNDS

Must be of reasonable and agreeable grounds to receive a refund.  Below are some examples in which a refund may be given.

If there is a problem with the cake/dessert, we must be advised within 24 hours of the order being handed over. The cake must be returned to us in this time period so that we can investigate for a refund.  If I agree, a refund minus the deposit/returning fee and ingredient/material costs will be given. If the cake/dessert is not returned within 24 hours, no refund will be given.

A partial refund minus the deposit/retaining fee and ingredients costs may be given if a customer is dissatisfied with final product upon pickup/delivery. This will be negotiated with the individual at the time.

If I cannot complete and order due to illness or personal circumstances/emergencies the following options can be offered.

     1.  A full refund of the order and a list of other cake makers in the area, with no extra fees incurred, the security deposit/retaining fee refunded to you, or

     2.   Change of event date with no extra fees incurred, the security deposit/retaining fee will be transferred to the new date, and a 10% discount off your next order.

In case of cake breakage/accidents.

      1.  If any orders are damaged in my vehicle and care during transportation, i will have tools on hand to fix it. In the event I cannot repair the damage, an agreed small amount will be offered, minus the deposit/retaining fee and ingredients/material costs.

      2.  I will not be responsible for what happens to the cake/dessert once they leave my hands, or if it is net delivered in my vehicle and care. I will be holding no responsibility for how they are handled outside of my care, and no refund will be given.

FIRST SKETCHES AND FINAL CAKE HAND OVER

Once we have sent out final quotes/sketches and all parties have agreed on the final quote price, upon paying the deposit/retaining fee at the time of booking your cakes/desserts, you are agreeing to all out terms and conditions stated above.

IMAGE COPYRIGHT

All photos and images taken by Teresa’s Kitchen are owned by the business and are copyright to them. If any images are stolen or used by another business or claimed as their own, fines will be issued and the business guilty will be reported for stealing and fraud.

Clients may use these images and post to their social media sites, but must include where the cake image came from and give credit to the owner of the image- Teresa’s Kitchen.

PRIVACY POLICY

We take your privacy very seriously and will take all measurements to protect your personal information. Any personal information received will only be used to fill your order. We will not sell or redistribute your information to anyone. 

ALLERGIES

We pride ourselves on providing desserts and cakes that are "gluten free", "vegan", "dairy free" and "egg free" for those with allergies.  Please be aware that while these products are free from the allergen specified, they have been produced in our kitchen which is also used to produce products containing these allergens.  All of our allergen free products are produced using equipment that has been thoroughly cleaned prior to production however may contain traces of allergens.